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PostWave

Contact Us

We're here to help! Get in touch with our team for support, questions, or feedback.

General Support

For general questions, account issues, or technical support.

Email: support@postwave.com

Response time: Within 24 hours

Send Support Email

Business Inquiries

For partnerships, enterprise solutions, or business questions.

Email: hello@postwave.com

Response time: Within 48 hours

Contact Business Team

Privacy & Legal

Data privacy concerns, legal questions, or compliance issues.

Email: legal@postwave.com

Feature Requests

Suggestions for new features or improvements to existing ones.

Email: feedback@postwave.com

Bug Reports

Found a bug or experiencing technical issues with our platform.

Email: bugs@postwave.com

Support Hours & Response Times

Email Support:

  • General Support: 24-hour response time
  • Technical Issues: 12-hour response time
  • Business Inquiries: 48-hour response time
  • Legal/Privacy: 72-hour response time

Priority Support:

Subscribers on Professional and Business plans receive priority support with faster response times.

  • Professional Plan: 6-hour response
  • Business Plan: 2-hour response

Frequently Asked Questions

How do I connect my social media accounts?

After logging in, navigate to the Accounts page and click "Connect" next to your desired platform. You'll be redirected to authenticate with that platform.

Why are some platforms showing as restricted?

We're currently focusing on YouTube integration while other platforms are in testing phase. This temporary restriction is part of our YouTube API verification process.

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. Your access will continue until the end of your current billing period.

Is my data secure with PostWave?

Yes! We use industry-standard encryption, secure OAuth authentication, and follow strict data protection standards. Read our Privacy Policy for complete details.

Company Information

PostWave Social Media Management

A modern social media scheduling platform designed for creators and small businesses.

Data Processing:

Our services are hosted on secure cloud infrastructure with data centers in the US and EU for optimal performance and compliance with regional data protection laws.

Still have questions?

Our support team is ready to help you get the most out of PostWave.